Customer Service
Alliances
AW Direct is committed to electronic commerce that provides you great customer service. Electronic commerce gives existing and new customers another way of communicating and doing business with us and our affiliate companies. Following are some strategic alliances we have established:
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W. W. Grainger, Inc. is the leading business-to-business distributor of maintenance, repair, and operating (MRO) supplies and related information. Search their database of over 200,000 products at www.grainger.com.
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Labsafety Supply is the leading distributor of maintenance, environmental and safety supplies and equipment. Search their database of over 100,000 products at www.labsafety.com.
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Ben Meadows Company is a direct marketer specializing in equipment for the natural resources and forestry management markets. Search their website for tens of thousands of products at www.benmeadows.com.
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Gempler's is a direct marketer serving the agricultural, horticultural, grounds maintenance, and contractor markets. Search their website at www.gemplers.com.
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Rand Materials Handling is a national catalog distributor of material handling, packaging and shipping supplies, Count on receiving great service and reliability. Search their website at www.randmh.com.
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Professional Equipment provides home inspectors, electricians, HVAC crews, contractors and property managers with testing equipment, safety supplies and tools to get the job done right. Search online at www.professionalequipment.com for meters and more.
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Construction Book Express is a leading supplier of construction codes and standards for builders, architects, contractors, electricians and other construction professionals. They offer more than 2000 book titles used by the major building trade associations including: ICC, BOCA, ICBO, SBCCI, NEC, ASHRAE, NFPA, ASTM, UL, and more. Visit www.constructionbook.com today.
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McFeely's Square Drive Screws is widely regarded as an excellent source of wood working supplies and equipment, as well as their famous Square Drive Screws. Visit www.mcfeelys.com today.
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Since 1956, Highsmith Inc. has been providing ideas, services and products to help librarians engage readers of all ages. For furnishings, equipment and supplies that create inviting, effective learning environments to their exclusive Upstart posters, literature and promotions that encourage a love of reading which stretches beyond the library, visit www.highsmith.com.
Backorders
In the rare instance that an item you order is out of stock, we will contact you to let you know the next earliest shipping date. At that time you can choose to wait for the item or cancel it from your order. You will not be charged for that item until it actually ships.
Claims
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. If a truck shipment is damaged, please note the damage on the delivery receipt. Then call us at 1-800-243-3194.
Contact Us
We're always looking for ways to better serve you...We want to hear from you!
By Phone: Feel free to call us at 1-800-243-3194 with any questions or comments. We're standing by from Monday - Friday 8:00AM to 8:00PM Eastern time to give you the help you need (International & Local: 1-860-828-7800).Our 24/7 service is for ORDERS ONLY.
By Fax: Use our toll-free fax number, 1-800-828-9678, to fax orders or to contact Customer Service (International & Local: 1-860-828-9678).
By Mail:
AW Direct
83 White Oak Drive
Berlin, CT 06037
By Email:
Complete our comment form
contactus@awdirect.com
Forms of Payment
Payment is required in advance. MasterCard, Visa, American Express, Discover, SmartPay and C.O.D. payments accepted. For your convenience, we also accept electronic personal checks (U.S. banks only).
To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.
To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank’s routing number (as printed on your check), your account number and the check number to authorize a one-time payment.
Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from AW Direct — simply add an item to your cart, and you’ll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security AW Direct does not store your CVV number.
How to Order
Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.
Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.
...You can also place your order by phone, fax and mail!
By phone: You can place your order by phone 24 hours a day, 7 days a week by calling our toll-free number: 1-800-243-3194. For international orders, dial: (International Access Code) + 1-860-828-7800.
By fax: Order by fax any time, using our toll-free number: 1-800-828-9678. For international orders, dial: (International Access Code) + 1-860-828-9678.
By mail:
AW Direct
83 White Oak Drive
Berlin, CT 06037
USA
Click here to download a printable fax/mail order form
(payment must be sent with your order)
Job Opportunities
AW Direct is a leading company in the nationwide distribution of parts and accessories to the Towing and Recovery Industry and a leading cataloguer of hi-visibility work-zone garments, supplies and tools.
Click here for currently available positionsLimited Warranty
EXCEPT AS DESCRIBED IN OUR GUARANTEE, THERE ARE NO EXPRESS WARRANTIES OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AW Direct SHALL NOT BE SUBJECT TO AND DISCLAIMS: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY AW Direct, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.
Terms
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN AW Direct AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA.
International Terms and Conditions
Apply to all sales outside the U.S. For a copy of our international terms and conditions and other information regarding international orders, call, write or fax your request to AW Direct.
Ownership
AW Direct is a division of Lab Safety Supply, Inc. 401 S Wright Rd. PO Box Janesville, WI 53547-1368
Local Safety Standards and Regulations
Products sold by AW Direct are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary, AW Direct cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used.
OSHA Hazardous Substance Product Information
For your convenience, Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1200). If you would like a Material Safety Data Sheet before you order, you can request one by calling 1-800-243-3194.
Shipping Hazardous Products
Products considered hazardous for shipping will require special packaging, handling and additional shipping charges. For specific details and charges, call 1-800-243-3194.
MSDS Request
Many of the products AW Direct sells have accompanying MSDS (Material Safety Data Sheet) forms. If you need a specific sheet, e-mail us, phone us at 800-243-3194 or fax us at 800-828-9678.
Our Guarantee
Every product sold by AW Direct is 100% Guaranteed! If for any reason, you don’t like an item you purchased from us, just contact us to arrange for a return. We’ll be happy to exchange your product or give you a credit or refund. We want you to be happy with what you order from us. It’s that simple!
Prices
Published prices are in U.S. dollars and must be paid in U.S. dollars. Note: In the rare event of a printing error, AW Direct reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions unforeseeably change.
Privacy Policy
PRIVACY POLICY
AWDirect and its subsidiaries, divisions, affiliates, and brands (collectively “We”) value our customers and are committed to protecting personal information about them and their companies. This notice (“Privacy Policy”) describes what information we collect about you, how we use it, with whom we may share it, how we collect it, and what choices you have regarding it. This Privacy Policy is incorporated into and forms part of the Terms of Use www.awdirect.com of each AWDirect website, or any replacement site, the “Site” or “Sites”). Please review and become familiar with the terms and conditions of both this Privacy Policy and the Terms of Use. BY ACCESSING OR USING ANY AWDIRECT SITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY PRACTICES, AND TO THE USES AND DISCLOSURES OF INFORMATION ABOUT YOU AND YOUR COMPANY, THAT ARE DESCRIBED IN THIS PRIVACY POLICY AND YOU AGREE TO BE BOUND BY THEIR TERMS. Please review this Privacy Policy periodically, as we may update it from time to time, as further described below.
Information We Collect
Our web servers collect general data pertaining to each Site visitor, including the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of the Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. We also collect personally identifiable and transactional information provided by companies and Site visitors that purchase products from that Site. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives. This information helps us to respond to inquiries regarding this Site.
Use of Information Collected
We use the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose.
We may share your information as follows:
- Among our various subsidiaries, divisions, parent organizations, and brands;
- With third parties, such as suppliers, financial institutions, and others who perform services on our behalf;
- With any successor to AWDirect’s interest;
- With third parties whose products or services might be of interest to you or for joint promotional purposes; and,
- In response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise Our legal rights and defend against legal claims.
Security Policy
Website Security
Site security is a priority. We periodically review and update the security methods implemented intended to protect information transmitted via this Site, including measures intended to secure and protect all personally identifiable information from loss, misuse, and alteration.
Our Site uses industry-standard encryption technology to provide for the security of your credit card numbers. The secure areas of Our Site use certificates provided by Verisign, which gives assurance that the Site is authentic and that all transactions are secured by Secure Socket Layer (SSL) encryption.
However, We cannot guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Site as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Account Security
We are dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your account:
- Keep Your User ID and Password Secure
We ask for your password when you log-in to Our site. We will never ask for your password in any unsolicited communication. To enhance your online safety, follow these recommendations to keep your personal information private:
• Don’t reveal your password to anyone
• Change your password periodically
- Protect Your Account from Online Fraud
The Internet is not immune to fraud. Criminals will use spoof e-mails, phony web sites, and other deceptive practices to try to obtain your personal information; this is known as phishing.
Spoof emails are phony emails that appear to have originated from a legitimate company. These phony emails ask you to go to a spoof web site and provide your personal account information. To bait you, often these deceptive emails may allude to an urgent matter concerning your account. In many cases, there is no easy way to determine that you are on a phony web site because the URL may contain the name of the company it is spoofing.
- Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.
- Do not provide your sensitive information by email or phone.
- When entering private information, confirm your security by looking for a closed lock at the bottom of the Web page. Click on the lock icon to verify that the security certificate has been issued to Our Site.
Cookies and Other Technologies
A cookie is a small file stored on your computer by a web site to give you a unique ID. We use Cookies and other technologies to track new visitors to this Site and recognize past customers so that We may present more personalized content. Cookies used by this Site do not contain any personally identifiable information. We cannot identify a customer unless that information is provided voluntarily. NOTE: If you configure your computer to block cookies, you may not be able to access certain Site functionality.
We also contract with third party services (“Third Party Services”) to collect information regarding Site visitors and their use of this Site. The Third Party Services use Cookies and other technologies on Our behalf to collect such information. We use this information to provide Site and service enhancements for customers and Site visitors and to optimize your shopping experience. The Third Party Services are contractually prohibited from using information obtained in the course of providing these services to Us in any manner other than solely for Our business purposes. Nevertheless, We respect your right to choose whether to be included in the services the Third Party Service provides to Us. If you would like to opt-out of these services completely, please click here contactus@awdirect.com.
Unsubscribing from E-Mail Marketing and Sharing Your Information for Marketing Purposes
- Each Site visitor can unsubscribe from receiving e-mail containing promotional offers from Us simply by using the unsubscribe instructions located at the bottom of every email promotion or by sending a request with “unsubscribe” in the subject line to contactus@awdirect.com.
- Site visitors can also request that their personal information not be shared with third parties solely for marketing purposes by sending their request with “do not share” in the subject line to contactus@awdirect.com. Because mailing lists are prepared in advance of each promotion, you may receive a couple of promotions before the change is effective.
Links
This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for Grainger and not subject to the same Privacy and other Policies. We are not responsible for the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and We disclaim any liability for links: (i) from another website to this Site, and (ii) to another website from this Site. You should read the other site’s privacy policies to understand how personal information collected about you is used and protected.
Policy Updates
From time to time we may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which We handle personally identifiable information under this policy will be provided on the Site with an updated revision date. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. By continuing to use the Site after We post any changes, you agree to the terms of the updated policy.
Questions
If users have any questions or suggestions regarding our privacy policy, please contact Us by sending an email to contactus@awdirect.com.
Product Specifications
If you need more information on any of our products, simply call, fax or e-mail us. We have schematics, instructions, owner’s manuals and much more to help answer your questions. Our Technical Product Experts are ready to help. E-mail us, phone us at 800-243-3194 or fax us at 800-828-9678
Product Warranties
AW Direct will provide you with any product warranty information you need. Simply contact us with the model or part number of the item and the address where the information should be sent.
E-mail us, phone us at 800-243-3194 or fax us at 800-828-9678.
Return Policy
You can place your order with complete peace-of-mind. If you're not 100% satisfied with any item you purchase from us, for any reason, just call us. We'll make the exchange and pick up arrangements for you and WE PAY THE RETURN SHIPPING CHARGES! Sale items (clearance and weekly specials) are not returnable.
Sales Tax
AW Direct is required to charge state and local tax on items sold to Purchasers in Florida, Texas, Wisconsin, Illinois, Connecticut, California, Michigan, New Jersey, New York, Iowa and South Carolina for which sales tax exemption certification has not been provided. When ordering, please indicate clearly which items are tax exempt.
Shipping Policy
Most products are shipped via parcel service (usually UPS). However, items too large or heavy for UPS are shipped via truck. If the combined weight of your order exceeds 150 pounds, it may be more economical to ship via truck. Shipping charges will be quoted when you place your order, or in some cases, shortly thereafter via email or phone. Orders must be received before 3:30pm Eastern Time in order to guarantee same day shipping. Orders received after this time will generally ship the next day. We ship Monday through Friday only. Orders received during weekends and holidays are shipped during the next business day.
PLEASE NOTE: UPS requires a shipping surcharge on hazardous items such as fire extinguishers and flares. $20.00 will be added to your ground shipping charge for these items.
Showroom
AW Direct83 White Oak Drive
Berlin, CT 06037
Come visit our showroom in Berlin, Connecticut! Our catalog showroom displays hundreds of the products we offer in our catalog and on-line. A huge custom lighting display gives you hands-on access to all types of lighting products - see them in action! Walk-in orders are also welcome. Click here for directions from Mapquest.com.
You can also place your order via the Internet and pick it up at the showroom. Simply note your request in the "Special Instructions" area when you go through the check out process. (You will have to select a shipping method to be able to check out, but the shipping charge shown there will be overridden when we process your order.)

AW Direct’s showroom is conveniently located in central Connecticut. We’re approximately 10 miles southwest of Hartford, CT and are just a two-hour drive from both Boston and New York City.
Showroom hours: 8:00 AM - 5 PM Monday - Friday
Site Access Terms
Site Access Terms
All access to and use of this Web Site is governed by these terms. Entering into this Web Site indicates that you have reviewed the Web Site Access Terms and have agreed to be bound by these terms.
TERMS OF SALE
The Terms of Sale contain AW Direct's conditions of sale. Placement of an order shall be deemed acceptance of the Terms of Sale.
INFORMATION ACCURACY
All information provided on this Web Site is subject to change without notice. While efforts have been made to make this Web Site helpful and accurate, due to the open nature of this Web Site, and the potential for errors in the storage and transmission of digital information, AW Direct does not warrant the accuracy of information obtained for this Web Site.
TRADEMARKS
This Web Site contains many AW Direct and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this Web Site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Web Site does not constitute a right to copy or use any of the intellectual property of Lab Safety Supply or its suppliers. Statutory notice contained herein represents trademark status in the United States.
ACCESS AND USE OF INFORMATION
Access to this Web Site is limited to viewing the linked Web pages solely for legitimate business purposes to access the information provided by AW Direct at this Web Site. Any access or attempt to access other areas of the AW Direct computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this Web Site other than in connection with a legitimate business purpose.
HYPERTEXT LINKS
This site may be linked to other sites which are not maintained by AW Direct. AW Direct is not responsible for the content of those sites. The inclusions of any link to such sites does not imply endorsement, sponsorship or recommendation by AW Direct of the sites.
SUBMISSIONS
All remarks, suggestions, ideas, graphics or other information communicated to AW Direct through this site will forever be the property of AW Direct. Unless specifically agreed to in writing in advance of any submission, AW Direct will not be required to treat the information as confidential. AW Direct shall have exclusive ownership of all present future existing rights in the information, without compensation or other obligation of any nature to the person sending the information.
COPYRIGHT
AW Direct hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or acquiring AW Direct's services or products. You agree that any copy made must include AW Direct's copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained in this site
Spare Parts
If you need replacement parts, chances are we’ve got them in stock. We can fax you a schematic parts break down on many items. Please e-mail us, fax us or call us with the part number or the model number of the item that needs replacement parts. This way, our technical product experts can quickly locate the parts you need.
Special Orders
If it's more convenient, feel free to contact us via E-mail, or if you choose, you can fax us your order information to 1-800-828-9678.
AW Direct is here to help you find what you need to make your business grow. Make AW Direct your one-stop source for equipment and supplies.
Tech Support
Our Technical Support staff is ready to answer your product questions. Contact us with any question you have about product selection, installation, use or maintenance. E-mail us, phone us at 800-243-3194 or fax us at 800-828-9678.
Tracking Shipments
If you need to track your package, simply contact us and we will trace its location for you.
E-mail us, phone us at 800-243-3194 or fax us at 800-828-9678.
Trademarks
This catalog refers to the trademarks of other companies used to identify their products or to identify products that can be used in connection with them. These trademarks are identified by an ® or ™, and the trademark owners are identified below:
32 North – STABILicers™; 3M – Thinsulate™, Scotchlite™; 911EP – 360 Star®, Galaxy™, LS12®; Access Tools – Easy Off™, Grip Max Tool™, Truckmaster™, Wedgee™; Accupower – SurePull™; Ancra – Qwik Hook™, SilverCap™; AW Direct, Inc. – AW Alert™, AW Gear™; Backrack, Inc. – Backrack™, Safety Rack™; BLI International – Priority Start!®; Carolina North – Rope Ratchet™; Cipa – TwiStep®; Columbus McKinnon Corp. – Clevlok™, Latchlok™, Piggy Back Clip™; Crushproof Tubing – Flarelock™; DuPont – Kevlar™; DZ Innovations – Dolly Bar Holder™; Ecco – Smart Alarm™, StreetLazer™; E-flare Corporation – E-flare™; ERB – Boas™, Glo-Mega™; NightVision™; Federal Signal Corp. – Aerodynic™, Firebeam™, Firebolt™, Highlighter™, Hot Shot II™, Jetstream™, Jetstrobe™, Mini-Jet, Sentry™, Signalmaster™, Streethawk™, Target Tech®, Turbo Beam™, Ultra Flash™, Vector™; Firestone – Ride-Rite™; General Electric Company – Lexan™; General Motors Corporation – Sierra®, Silverado®; Golight, Inc. – Radio Ray™, Stryker™; Haldon Company – Crash Wrap®; Hugg Manufacturing – PortaAnchor™, PortaWinch™; Innovation Distributing – LifeHammer™; Invista – Cordura®; JS Products – Steelman Bend-A-Light™; La-Co/Markal – Ball Paint Markers®, Paintstiks®, Pro-Line®, Quick Stik®, Valve Action®; Legacy – LevelWind™; Liftall, Inc. – Adjust-A-Link™, Tuff-Edge™, Tuff-Edge Extra™, Tuff-Edge Xtreme™, Tuff-Tag™, Tuflex™; Lisle – Handy Packer™; Lund® – Sunvisor™; Mag Instrument, Inc. – Mag-Charger™; Master Trading, Inc. – Convert-A-Ball™; Marpac – Signal Lite™; Merlin – Hyjacker™; Miller Industries – American Wheellift™, Avenger™, Century™, Century Formula™, Challenger™, Champion™, Eagle ER-1™; Holmes ProTech, 440, 1100, 1200™, Laser™, Wheelsnatcher™; Motec Inc. – EZ Reel™; NASCAR® – ScratchCoat™; National Products, Inc. – RAM®; Next Generation Tool Company – AK-49™, AK Reach-it™, BodyGuard™, Long Wonder Tool™, Ultra ProMax™; Nova Electronics, Inc. – EZ Hide™, Hide-Away™, Hide-A-Flash™, Hide-Pop™, MicroDash™, Microthin™; Oil Dri – Oil Dri®; Patco Electronics, Inc. – Intelitender™; Pegasus Products Co. – The Bone™, Rough Rider™; Public Safety Equipment, Inc. – Arrowstik™, Excalibur™, Intensity™, LEDX™, LP 6000™, MX 7000™, Optix™, OsciLaser™, XL 5000™; Pull’R Holdings – BucketBoss®, Cable and Tool Bag™, Open Face™, Tool Boss®; Ramsey Winch Company – Patriot™, Ram-Lok™ ; RBL Products, Inc. – Collision Wrap™; Reflexite Corporation – Reflexite™; Saunders – Roadmates™, SnapPacks™; Sharpline/Trimbrite – Rebel Gear™; Slide Lock Tool Co., Inc. – Z-Tool™; Sound-Off Signal – TrafficMaster™; Spicer – 4-Life™; Sports Flaps, Inc. – SportsFlaps™; Star Headlight – Mini-Phantom™, Razor®, Starburst™, StarFlash™; Steck Manufacturing – BigEasy™, LittleEasy™; Streamlight – Fire Vulcan™, LiteBox™, PolyStinger™, ProPolymer®, Septor™, SL-20X™, SL-20XP™, Stinger™, Stylus Reach®, Survivor™, TopSpot™, UltraStinger™, Vulcan™; Sully Tools – Big Foot Sully™, Blackjack Sully™, Deluxe Sully Hide Tool Roll™, Dipper Sully™, Double Dipper Sully™, Drop Hook Sully™, GPU Sully™, J-Sully™, L-Sully™, LTR Sully™, Little Dipper Sully™, S10-E Sully™, S10-M Sully™, Sticky L Sully™, Sully Handlewedge™, Sully Lite™, Sully Pouch™, Sully Spike™, Sully Stealthwedge™, Sully Strip™, Underbunder Sully™, Viking Sully™; Sum Products – Sno-Chain™; Systems Material Handling Co. – Safe-T-Connect™, Traffic Manager®; Texas Saddlebags, Inc. – Clutter Catcher™, Saddlebags™; Transportation Safety Technologies – V-Start®; Tripp-Lite – PowerVerter®; Truck-Lite – Model 33®; Unitec Mfg. Corp. – Gojak™, Rak Jak™; Unity Mfg. – Unibeam™; Velcro USA, Inc. – Velcro™; Visibility Systems Company – Lightman™; Wheel Masters – Airmasters™; Whelen – Action Flash™, Action Scan™, CometFlash™, Edge™, Guardian™, HDP™, Liberty™, Long Burst™, Micro-Burst II™, Micro-Burst III™, MicroEdge™; Mini Edge™, Modu-Flash™, RapidFire™, Rapid Rate™, Single Alert™, Slimlighter™, Super-LED®, Talon™, Towman’s Edge®; Ziamatic Corp. – Quic-Mount®.
Updating or Canceling Orders
If you need to update or change your order in any way simply contact us and we will make the changes for you. E-mail us, phone us at 800-243-3194 or fax us at 800-828-9678.
Terms and Conditions of International Sales
Governing Provisions and Cancellation
All Sales by AW Direct are subject to these terms and conditions. AW Direct objects to any additional or different terms which may be contained in any of the purchaser’s purchase order, acknowledgment or other communications.
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN AW DIRECT AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE INTERNAL LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA. THE RIGHTS AND OBLIGATIONS OF THE PARTIES HEREUNDER SHALL NOT BE GOVERNED BY THE PROVISIONS OF THE 1980 U.N. CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS.
Orders may not be cancelled or altered by the purchaser except upon terms and conditions acceptable to AW Direct, as evidenced by AW Direct’s authorization. Any goods returned shall be subject to restocking and reconditioning charges. Authorized returns shall be shipped to AW Direct’s Janesville, Wisconsin office delivered Duty Paid Janesville, Wisconsin (for international sales) or F.O.B. Janesville, Wisconsin (for domestic sales). To receive authorization for returns, please call 1 608 754-7160. AW Direct reserves the right to cancel any order within seven working days from receipt of said order.
Shipping, Delivery and Delay
All quoted delivery dates and/or periods are approximate. The delivery periods shall commence when AW Direct shall have acknowledged receipt of complete specifications and/or applicable documents required to effect shipment, such as a letter of credit, import license, exchange permit, shipping instructions, etc. Risk of loss or damage in transit shall pass to the purchaser at the point where AW Direct has fulfilled its obligations under the shipping terms specified herein.
Domestic orders are shipped F.O.B. Berlin, CT or the factory, and international orders are shipped Ex Works Janesville, Wisconsin or the factory. All shipping terms shall have meaning set forth in the Uniform Commercial Code (the “UCC”) for domestic sales or in INCOTERMS 2000, as published by the International Chamber of Commerce, Paris, France for international sales. Methods and route of shipment will be at the discretion of AW Direct unless purchaser shall specify otherwise, and any additional expense of the method or route of shipment shall be borne by the purchaser. AW Direct will quote prices for insurance and/or freight upon request. Notwithstanding the foregoing or the provisions of the UCC or INCOTERMS, title to the goods, and all accessions to or products of the goods, shall remain with AW Direct until payment in full of the purchase price and of other amounts owing by the purchaser. To the extent legal title to the goods shall be deemed by law to pass to the purchaser at the time of delivery and prior to performance of all of purchaser’s obligations hereunder, equitable title shall remain in AW Direct until payment in full of the purchase price, and the purchaser shall grant, and by acceptance of the goods shall be deemed to have granted, to AW Direct a first security interest and charge in all goods to secure payment of the purchase price and other amounts owing by the purchaser and performance of all the purchaser’s obligations under this sale. AW Direct may reclaim any goods delivered to the purchaser or in transit if the purchaser shall fail to make payments when due AW Direct reserves the right to make delivery in installments; and all such installments, when separately invoiced, shall be paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve purchaser of its obligations to accept remaining deliveries.
Claims for shortages or other errors must be made in writing to AW Direct within fifteen (15) days after receipt of shipment, and failure to give such notice shall constitute unqualified acceptance and a waiver of all such claims by the purchaser.
Descriptive Literature and Substitutes
Catalogs, product brochures, photographs and other illustrations are a general representation of the products offered, but shall not be taken as precise and shall not form part of the sale. AW Direct reserves the right to make changes in design, specifications or materials which in AW Direct’s opinion are an improvement or necessary because of priorities or regulations established by governmental authority or nonavailability of materials from suppliers.
Price and Payment
All prices are subject to change without notice. All prices are listed in United States Dollars. Unless specified otherwise in writing, payment is required in advance. Payments must be made in U.S. Dollars.
Taxes and Other Charges
Any manufacturer’s tax, occupation tax, use tax, import tax, duty, fee or charge of any nature whatsoever imposed by any governmental authority on or measured by the transaction between AW Direct and the purchaser shall be paid by the purchaser in addition to the prices quoted or invoiced. In the event that AW Direct is required to pay any such tax, fee or charge, the purchaser shall reimburse AW Direct therefore.
Export Packing and Documents
Prices include AW Direct’s standard commercial export packing which will vary depending on whether the shipment is made by air or ship. Purchaser shall bear any additional expenses required to satisfy purchaser’s specifications. All shipments hereunder are subject to compliance with the Export Administration Act, as amended, the regulations thereunder and all other U.S. laws and regulations concerning exports. Purchaser agrees to comply with all such laws and regulations concerning the use, disposition, re-export and sale of the goods or service provided hereunder.
Limited Warranty
AW Direct warrants products supplied hereunder to be free from defects in materials and workmanship for a period of 90 days from date of shipment. If within such period any such products shall prove to be defective, such products shall be repaired or replaced at AW Direct’s option. AW Direct’s warranty obligations shall be limited to such repair or replacement, shall be purchaser’s exclusive remedy hereunder and shall be conditioned upon return of such products to AW Direct, 401 S. Wright Road, Janesville, WI 53546, USA, Delivered Duty Paid Janesville, Wisconsin. This warranty shall not apply to goods which shall have been subject to negligence, accident, damage by circumstances beyond AW Direct’s control or improper operation, maintenance or storage or to other than normal use or service.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of Consequential Damages and Disclaimer of Liability
AW Direct’s liability with respect to breaches of warranty shall be limited as provided in Paragraph 7 hereof. AW Direct’s liability shall in no event exceed the contract price.
AW DIRECT SHALL NOT BE SUBJECT TO AND DISCLAIMS:
? ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, ? ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY AW DIRECT, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND ? ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.
Without limiting the generality of the foregoing, AW Direct specifically disclaims any liability for penalties (including administrative penalties), special or punitive damages for lost profits or revenues, loss of use of products or any associated equipment, cost of capital, facilities, property or services, bodily or emotional injury or loss of life, downtime, shut-down or slowdown costs, spoilage of material, or for any other types of economic loss.
Local Safety Standards and Regulations
Products sold by AW Direct are designed to meet applicable US safety standards and regulations. Because local safety standards and regulations vary significantly, AW Direct cannot guarantee that all such products meet applicable requirements in each locality outside the United States. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used.
Technical Information
Any sketches, models, samples or designs submitted by AW Direct shall remain the property of AW Direct, and shall be treated as confidential information unless AW Direct has in writing indicated a contrary intent. No use or disclosure of such sketches, models and samples, or any design or production process or techniques revealed thereby, shall be made without the express written consent of AW Direct.
Inclusion of AW Direct’s Terms and Conditions
All of the purchaser’s sales contracts or quotations, acknowledgment or invoice forms relating to goods sold by AW Direct shall include appropriate reference to the limitations on AW Direct’s warranty and damage obligations as contained in Paragraphs 7 and 8 hereof so as to effectively limit AW Direct’s obligations to customers of purchaser to those set forth in these Paragraphs 7 and 8.
Arbitration
Actions by AW Direct for nonpayment by the purchaser of the undisputed purchase price of goods sold by AW Direct, or for redress for other undisputed breaches by the purchaser of the contract of sale, may be brought by AW Direct before any judicial court of competent jurisdiction without need for prior arbitration. All disputes between the purchaser and AW Direct in connection with any other claim arising hereunder shall be finally settled by arbitration in Milwaukee, Wisconsin, under the Rules of the American Arbitration Association (which Rules with respect to matters not regulated by them shall incorporate the UNCITRAL arbitration rules) by single arbitrator appointed in accordance with said Rules applying these Terms and Conditions of Sale and consistent provisions of the internal laws of the State of Wisconsin.
Force Majeure
AW Direct shall not be liable for any loss or damage as a result of AW Direct’s delay in or failure of delivery due to 1) any cause beyond AW Direct’s reasonable control, 2) any act of God, act of the purchaser, embargo or other governmental act, authority, regulation or request, fire, theft, accident, strike, slowdown or other labor disturbance, war, riot, delay in transportation, 3) inability to obtain necessary labor, materials, component, supplies or facilities, 4) inability to obtain necessary export licenses, import licenses, exchange permits, etc. Should any of the aforementioned events of force majeure occur, AW Direct, at its option, may cancel purchaser’s order with respect to any undelivered goods or extend the delivery date for a period equal to the time lost because of delay. Notice of such election shall be given promptly to the purchaser. In the event AW Direct elects to cancel the order, AW Direct shall be released of and from all liability for failure to deliver the goods, including, but not limited to, any and all claims on behalf of the purchaser for lost profits, or for any other claim of any nature which the purchaser may have. If shipping or progress of the work is delayed or interrupted by the purchaser, directly or indirectly, the purchaser shall pay AW Direct for all additional charges resulting therefrom.
Right of Withdraw
We reserve the right to withdraw this offer if it is determined it is in violation of any U.S. Trade Laws.












