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Customer Service

About Specialty Brands' Ads & Tracking Activities

Our Interest-Based Advertising
On Specialty Brands-owned and operated sites Specialty Brands displays interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Specialty Brands content or ads, interacting with Specialty Brands tools, or using our other services.

The information we collect enables us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly.

Below are details of the technologies we use and the data capture we are able to do, along with ways, that you, as customers, can control these.

Our Interest-Based Ads on Other Websites
We may work with online advertising companies to provide you with advertising on third party sites that you visit that is as relevant and useful as possible. These ads may be based on information you submit on our websites or third party sites, or your activities or behaviors on our websites or on third party sites. The information gathered may be used to serve you with advertisements on our websites or on third party websites.

Opting Out of Seeing Interest-Based Ads
The third parties we work with all participate in the Self-Regulatory Program for Online Behavioral Advertising. This program provides consumers with the ability to opt-out of having their online behavior recorded for advertising purposes. If you want to opt out, visit http://www.aboutads.info/choices/

Technologies We Use
We –or vendors we have hired– use several common data collection technologies including cookies, pixel tags, and similar technologies. These technologies are used to understand the activities and behaviors of our consumers and website visitors. We do this for many reasons, including the following:

  • To recognize new visitors to our websites.
  • To recognize past customers.
  • To present more personalized content, to improve your website experience, optimize your shopping experience, and provide site and service enhancements.
  • To serve customized advertising (whether on our website or others you visit).
  • So we can better understand our audience, our customers, our website visitors, and their respective interests.

Controlling These Technologies
You may control our use of cookies. How you do so depends on the type of cookie. You can configure your browser to reject browser cookies. To control flash cookies go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html Why? Because flash cookies do not reside in your browser, and thus your browser settings will not affect them.

NOTE: If you configure your computer to block cookies, you may not be able to access certain functionality on our sites.

Revised November 2012

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Alliances

AW Direct is committed to electronic commerce that provides you great customer service. Electronic commerce gives existing and new customers another way of communicating and doing business with us and our affiliate companies. Following are some strategic alliances we have established:

Ben MeadowsBen Meadows Company has been serving Outdoor Pros for over 50 years specializing in equipment for the natural resources and forestry management markets. Visit benmeadows.com and discover the latest product innovations combined with online resources to help keep you on the cutting edge. Questions and orders call (toll-free) 1-800-241-6401.

Gempler's GEMPLER'S is the favorite source for people who work outdoors specializing in commercial-grade, hard-to-find supplies, many of which you can't find locally. Gemplers.com has over 32,000 products including a full line of Carhartt workwear, safety, horticulture, shop, pest control and tires supplies. For questions and orders, call our knowledgeable and helpful operators (toll-free) 1-800-382-8473.

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Backorders

If your order is on backorder, you will receive an order confirmation with the lead time listed. The lead time will be the number of days the product will take before it is shipped to you.

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California Proposition 65

The State of California requires that certain warnings be given concerning products which contain chemicals subject to Proposition 65. Products which contain chemicals subject to Proposition 65 are identified on this website with aProposition 65.
Applicable Proposition 65 warning(s), see below, are provided upon product purchase.
Warning: This product contains a chemical known to the State of California to cause cancer.
Warning:
This product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

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Claims

We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. If a truck shipment is damaged, please note the damage on the delivery receipt. Then call us at 1-800-243-3194.

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Contact Us

We're always looking for ways to better serve you...We want to hear from you!

By Phone: Feel free to call us at 1-800-243-3194 (International 1-608-743-8091) with any questions or comments. We're standing by (Mon. – Fri. 6:30 a.m. to 8:00 p.m., Sat. 7:00 a.m. to 5:00 p.m., Sun. 9:00 a.m. to 5:00 p.m., CST) to give you the help you need.

By Fax: Use our toll-free fax number, 1-800-828-9678, to fax orders or to contact Customer Service (International 1-608-754-1806).

By Mail:

AW Direct
401 S. Wright Rd.
Janesville, WI 53546

By Email:

Complete our Contact Us Form

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Forms of Payment

Payment is required in advance. MasterCard, Visa, American Express, Discover, and SmartPay payments accepted. For your convenience, we also accept electronic personal checks (U.S. banks only).

To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.

To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank's routing number (as printed on your check), your account number and the check number into the comments box when checking out to authorize a one-time payment.

Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from AW Direct simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security AW Direct does not store your CVV number.

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How to Order

Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.

Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.

...You can also place your order by phone, fax and mail!

By phone: You can place your order by phone 24 hours a day, 7 days a week by calling our toll-free number: 1-800-243-3194. For international orders, dial: (International Access Code) + 1-608-743-8091.

By fax: Order by fax any time, using our toll-free number: 1-800-828-9678. For international orders, dial: (International Access Code) + 1-608-754-1806.

By mail:

AW Direct
401 S. Wright Rd.
Janesville, WI 53546
USA

Click here to download a printable fax/mail order form
(payment must be sent with your order)

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International Shipments

AW Direct has made shipping many of your favorite products internationally a lot easier. When you see this icon International Shipments, it means that item is eligible for export when stock is available.

Other products may be permitted to ship internationally. AW Direct processes our export transactions in compliance with the US Export Administration Act, and other applicable U.S. laws and regulations concerning exports.

Don't worry. When you're ready to order, our export team will help you!

Phone: 1-608-743-8091 (Mon. Fri. 7am 5pm CST)
Fax: 1-608-754-1806
Email: international@awdirect.com

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Limited Warranty

EXCEPT AS DESCRIBED IN OUR GUARANTEE, THERE ARE NO EXPRESS WARRANTIES OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AW Direct SHALL NOT BE SUBJECT TO AND DISCLAIMS: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY AW Direct, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.

Terms
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN AW Direct AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA.

International Terms and Conditions
Apply to all sales outside the U.S. For a copy of our international terms and conditions and other information regarding international orders, call, write or fax your request to AW Direct.

Ownership
AW Direct is a division of Ariens Specialty Brands LLC 401 S. Wright Rd. Janesville, WI 53547-1368

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Local Safety Standards and Regulations

Products sold by AW Direct are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary, AW Direct cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used.

OSHA Hazardous Substance Product Information
For your convenience, Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1200). If you would like a Material Safety Data Sheet before you order, you can request one by calling 1-800-243-3194.

Shipping Hazardous Products
Products considered hazardous for shipping will require special packaging, handling and additional shipping charges. For specific details and charges, call 1-800-243-3194.

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MSDS Request

For your convenience, Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1200). If you need a specific sheet, complete our Contact Us Form, phone us at 1-800-243-3194 or fax us at 1-800-828-9678.

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Our Guarantee

Every product sold by AW Direct is 100% Guaranteed! If for any reason, you don't like an item you purchased from us, just contact us to arrange for a return. We'll be happy to exchange your product or give you a credit or refund. We want you to be happy with what you order from us. It's that simple!

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Prices

Published prices are in U.S. dollars and must be paid in U.S. dollars. Note: In the rare event of a printing error, AW Direct reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions unforeseeably change.

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Privacy Policy

PRIVACY POLICY
This notice describes the information practices of Ariens Specialty Brands LLC and its subsidiaries, divisions, affiliates, and brands (collectively "We") as it relates to the websites on which this policy is posted ("Site"). This includes mobile websites and smart phone applications. It does not apply to information We might collect on other sites or in other forums, including by email or offline.

Information We Collect
Our web servers collect general data pertaining to each Site visitor, including but not limited to, the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This may also include GPS locations for some of our mobile applications. We also collect personally identifiable and transactional information provided by companies and Site visitors that purchase products from that Site. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives.

How We Collect Information
We collect information directly from you - for example when you register on the site, participate in a survey, or fill out a form requesting information from us.
We collect information from you passively - We (or vendors acting on our behalf) use common collection techniques like cookies, and web beacons. This policy describes how and when We use these practices.
We obtain information about you from third parties with whom We work - for example, our suppliers, resellers, and other business partners.

Use of Information Collected
We use the information that is collected from Site visitors and customers, or otherwise in connection with the Sites, as is disclosed at the time information is collected, as is otherwise disclosed to you, and as follows:

  • To respond to your requests or inquiries and to fill your orders;
  • To understand the use of the Sites, improve the content of the Sites, customize the shopping experience for Sites visitors and customers, and otherwise improve our products, services, the Site and our your online experience, including through using the collection practices described here.
  • To notify Site visitors of changes to the Sites, new products and services, and for any other legitimate and lawful business purpose, including to notify you of changes to this Privacy Policy, our website Terms, or other terms that may impact your use of the Sites;
  • To protect the security or integrity of the Sites, our company, or our customers and visitors; and
Information Sharing
We may share your information as follows: Can you limit the sharing?
Among our various subsidiaries, divisions, affiliates, parent organizations, and brands; No
With third parties, such as suppliers, financial institutions, and others who perform services on our behalf; No
With any successor to Specialty Brands' interest, or otherwise in connection with a merger, sale, or transfer of all or part of our business operations; No
With third parties whose products or services might be of interest to you or for joint promotional purposes; Yes
In response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise Our legal rights and defend against legal claims; and, No
For other reasons as may be described to you, for example in some situations We will share information with a marketing partner who is working with us to provide you with a program or service. In some circumstances

Your Choices
Recipients of our marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe instructions located at the bottom of the message, or by sending a request with "unsubscribe" in the subject line to contactus@awdirect.com.

Site visitors can also request that their personal information not be shared with third parties solely for marketing purposes by sending their request with "do not share" in the subject line to contactus@awdirect.com. Because mailing lists are prepared in advance of each promotion, you may be sent a couple of promotions before the change is effective.

We may also work with online advertising companies to provide you with advertising that are tailored to your interests. These ads may be served on our websites and other third party sites that you visit. These ads may be based on information gathered as you browse our website. They may also be based on information from your transactions with us. The companies we work with participate in the Self-Regulatory Program for Online Behavioral Advertising. This program provides users with the ability to opt-out of receiving online behavioral advertising by visiting http://www.aboutads.info/choices. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

You can turn off cookies in your browser settings, but by blocking these cookies you may not be able to access certain functionality on our websites.

Security
Our Site uses industry-standard encryption technology to provide for the security of your credit card numbers. In addition, We have put in place reasonable procedural and technical standards to protect the security of our Sites and information We maintain. However, We cannot guarantee that any electronic commerce is totally secure. We encourage you to take affirmative steps to protect yourself online, including ensuring that any online account information you have remains secure.

Links
This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for Specialty Brands and not subject to the same Privacy and other Policies. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites. You should read the other site's privacy policies to understand how personal information collected about you is used and protected.

Non-US Users
The Sites are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States and by using the Sites/giving your information, you consent to such transfer, and understand that the U.S. may not provide the same level of protections as the laws of your country.

Policy Updates
From time to time We may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which We handle personally identifiable information under this policy will be provided on the Sites. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. By continuing to use the Site after We post any changes, you agree to the terms of the updated policy.

Questions
If users have any questions or suggestions regarding our privacy policy, please contact Us as follows: by email at contactus@awdirect.com, mail at PO Box 44944, Madison, WI USA 53744-4944 or call 1-800-243-3194.

Revised November 2012

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Product Specifications

If you need more information on any of our products, simply call, fax or e-mail us. We have schematics, instructions, owner's manuals and much more to help answer your questions. Our Technical Product Experts are ready to help. Complete our Contact Us Form, phone us at 1-800-243-3194 or fax us at 1-800-828-9678.

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Product Warranties

AW Direct will provide you with any product warranty information you need. Simply contact us with the model or part number of the item and the address where the information should be sent.

Complete our Contact Us Form, phone us at 1-800-243-3194 or fax us at 1-800-828-9678.

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Return Policy

You can place your order with complete peace-of-mind. If you're not 100% satisfied with any item you purchase from us, for any reason, fill out our online return form, call or email us. We'll make the exchange and pick up arrangements for you and WE PAY THE RETURN SHIPPING CHARGES on all items but clearance items! (Clearance items are not returnable).

We'll give you your choice of:
• Full Credit
• Equal Exchange
• Money Back

Returns will usually be processed within 24 hours of receipt. Refunds are the original form of payment.

If you have any questions about how to return merchandise, contact Customer Service:
E-mail: contactus@awdirect.com
Phone:1-800-243-3194      Outside the USA call: 1-608-743-8091

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Sales Tax

AW Direct is required to charge state and local tax on items sold to Purchasers in California, Florida, Georgia, Indiana, Michigan, Missouri, New Jersey, Nevada, Pennsylvania, South Carolina, Texas, and Wisconsin for which sales tax exemption certification has not been provided. When ordering, please indicate clearly which items are tax exempt.

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Shipping Policy

Most products are shipped via parcel service (usually UPS). However, items too large or heavy for UPS are shipped via truck. If the combined weight of your order exceeds 150 pounds, it may be more economical to ship via truck. Shipping charges will be quoted when you place your order, or in some cases, shortly thereafter via email or phone. Orders must be received before 3:00 p.m., CST for same-day shipping. Orders received after this time will generally ship the next day. We ship Monday through Friday only. Orders received during weekends and holidays are shipped during the next business day.
PLEASE NOTE: Add $2 to standard ground shipping charges for hazardous items such as fire extinguishers and flares.

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Spare Parts

If you need replacement parts, chances are we've got them in stock. We can fax you a schematic parts break down on many items. Please complete our Contact Us Form, fax us or call us with the part number or the model number of the item that needs replacement parts. This way, our technical product experts can quickly locate the parts you need.

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Special Orders


If it's more convenient, feel free to complete our Contact Us Form, or if you choose, you can fax us your order information to 1-800-828-9678.

AW Direct is here to help you find what you need to make your business grow. Make AW Direct your one-stop source for equipment and supplies.

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Tech Support

Our Technical Support staff is ready to answer your product questions. Contact us with any question you have about product selection, installation, use or maintenance. Complete our Contact Us Form, phone us at 1-800-243-3194 or fax us at 1-800-828-9678.

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Tracking Shipments

If you need to track your package, simply contact us and we will trace its location for you.

Complete our Contact Us Form, phone us at 1-800-243-3194 or fax us at 1-800-828-9678.

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Trademarks

This catalog refers to the trademarks of other companies used to identify their products or to identify products that can be used in connection with them. These trademarks are identified by an ® or ™, and the trademark owners are identified below:

32 North – STABILicers™; 3M – Thinsulate™, Scotchlite™; 911EP – 360 Star®, Galaxy™, LS12®; Access Tools – Easy Off™, Grip Max Tool™, Truckmaster™, Wedgee™; Accupower – SurePull™; Ancra – Qwik Hook™, SilverCap™; AW Direct, Inc. – AW Alert™, AW Gear™; Backrack, Inc. – Backrack™, Safety Rack™; BLI International – Priority Start!®; Carolina North – Rope Ratchet™; Cipa – TwiStep®; Columbus McKinnon Corp. – Clevlok™, Latchlok™, Piggy Back Clip™; Crushproof Tubing – Flarelock™; DuPont – Kevlar™; DZ Innovations – Dolly Bar Holder™; Ecco – Smart Alarm™, StreetLazer™; E-flare Corporation – E-flare™; ERB – Boas™, Glo-Mega™; NightVision™; Federal Signal Corp. – Aerodynic™, Firebeam™, Firebolt™, Highlighter™, Hot Shot II™, Jetstream™, Jetstrobe™, Mini-Jet, Sentry™, Signalmaster™, Streethawk™, Target Tech®, Turbo Beam™, Ultra Flash™, Vector™; Firestone – Ride-Rite™; General Electric Company – Lexan™; General Motors Corporation – Sierra®, Silverado®; Golight, Inc. – Radio Ray™, Stryker™; Haldon Company – Crash Wrap®; Hugg Manufacturing – PortaAnchor™, PortaWinch™; Innovation Distributing – LifeHammer™; Invista – Cordura®; JS Products – Steelman Bend-A-Light™; La-Co/Markal – Ball Paint Markers®, Paintstiks®, Pro-Line®, Quick Stik®, Valve Action®; Legacy – LevelWind™; Liftall, Inc. – Adjust-A-Link™, Tuff-Edge™, Tuff-Edge Extra™, Tuff-Edge Xtreme™, Tuff-Tag™, Tuflex™; Lisle – Handy Packer™; Lund® – Sunvisor™; Mag Instrument, Inc. – Mag-Charger™; Master Trading, Inc. – Convert-A-Ball™; Marpac – Signal Lite™; Merlin – Hyjacker™; Miller Industries – American Wheellift™, Avenger™, Century™, Century Formula™, Challenger™, Champion™, Eagle ER-1™; Holmes ProTech, 440, 1100, 1200™, Laser™, Wheelsnatcher™; Motec Inc. – EZ Reel™; NASCAR® – ScratchCoat™; National Products, Inc. – RAM®; Next Generation Tool Company – AK-49™, AK Reach-it™, BodyGuard™, Long Wonder Tool™, Ultra ProMax™; Nova Electronics, Inc. – EZ Hide™, Hide-Away™, Hide-A-Flash™, Hide-Pop™, MicroDash™, Microthin™; Oil Dri – Oil Dri®; Patco Electronics, Inc. – Intelitender™; Pegasus Products Co. – The Bone™, Rough Rider™; Public Safety Equipment, Inc. – Arrowstik™, Excalibur™, Intensity™, LEDX™, LP 6000™, MX 7000™, Optix™, OsciLaser™, XL 5000™; Pull'R Holdings – BucketBoss®, Cable and Tool Bag™, Open Face™, Tool Boss®; Ramsey Winch Company – Patriot™, Ram-Lok™ ; RBL Products, Inc. – Collision Wrap™; Reflexite Corporation – Reflexite™; Saunders – Roadmates™, SnapPacks™; Sharpline/Trimbrite – Rebel Gear™; Slide Lock Tool Co., Inc. – Z-Tool™; Sound-Off Signal – TrafficMaster™; Spicer – 4-Life™; Sports Flaps, Inc. – SportsFlaps™; Star Headlight – Mini-Phantom™, Razor®, Starburst™, StarFlash™; Steck Manufacturing – BigEasy™, LittleEasy™; Streamlight – Fire Vulcan™, LiteBox™, PolyStinger™, ProPolymer®, Septor™, SL-20X™, SL-20XP™, Stinger™, Stylus Reach®, Survivor™, TopSpot™, UltraStinger™, Vulcan™; Sully Tools – Big Foot Sully™, Blackjack Sully™, Deluxe Sully Hide Tool Roll™, Dipper Sully™, Double Dipper Sully™, Drop Hook Sully™, GPU Sully™, J-Sully™, L-Sully™, LTR Sully™, Little Dipper Sully™, S10-E Sully™, S10-M Sully™, Sticky L Sully™, Sully Handlewedge™, Sully Lite™, Sully Pouch™, Sully Spike™, Sully Stealthwedge™, Sully Strip™, Underbunder Sully™, Viking Sully™; Sum Products – Sno-Chain™; Systems Material Handling Co. – Safe-T-Connect™, Traffic Manager®; Texas Saddlebags, Inc. – Clutter Catcher™, Saddlebags™; Transportation Safety Technologies – V-Start®; Tripp-Lite – PowerVerter®; Truck-Lite – Model 33®; Unitec Mfg. Corp. – Gojak™, Rak Jak™; Unity Mfg. – Unibeam™; Velcro USA, Inc. – Velcro™; Visibility Systems Company – Lightman™; Wheel Masters – Airmasters™; Whelen – Action Flash™, Action Scan™, CometFlash™, Edge™, Guardian™, HDP™, Liberty™, Long Burst™, Micro-Burst II™, Micro-Burst III™, MicroEdge™; Mini Edge™, Modu-Flash™, RapidFire™, Rapid Rate™, Single Alert™, Slimlighter™, Super-LED®, Talon™, Towman's Edge®; Ziamatic Corp. – Quic-Mount®.

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Terms of Access

Please review these Terms of Access. All access to and use of this site and all websites (including mobile websites), applications, or other services on which these terms reside (collectively the "Specialty Brands Property"), and the features at this Specialty Brands Property, are subject to these Terms of Access ("Terms"). The Specialty Brands Property is owned or controlled by Ariens Specialty Brands LLC and its subsidiaries, division, affiliates, and brands ("collectively Specialty Brands"). By accessing this Specialty Brands Property in any way, including, without limitation, browsing this Specialty Brands Property, using any information, and/or submitting information to Specialty Brands, you agree to and are bound by the terms, conditions, policies and notices contained here (the "Terms"), including, but not limited to, conducting this transaction electronically, disclaimers of warranties, damage and remedy exclusions and limitations, and a choice of Wisconsin law.

From time to time we may update this Specialty Brands Property and these Terms. Your use of this Specialty Brands Property after we post any changes to these Terms constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. Specialty Brands may, in its sole discretion, and at any time, discontinue this Specialty Brands Property or any part thereof, with or without notice, or may prevent your use of this Specialty Brands Property with or without notice to you. You agree that you do not have any rights in this Specialty Brands Property and that Specialty Brands will have no liability to you if this Specialty Brands Property is discontinued or your ability to access the Specialty Brands Property or any content you may have posted on the Specialty Brands Property is terminated. By accessing or linking to this Specialty Brands Property, you assume the risk that the information on this Specialty Brands Property may be incomplete, inaccurate, out of date or may not meet your needs and requirements. We may add, change, discontinue, remove or suspend any of the information, features and other content included in this Specialty Brands Property at any time, without notice and without liability.

All information provided on this Specialty Brands Property is subject to change without notice. Due to the open nature of this Specialty Brands Property, and the potential for errors in the storage and transmission of digital information, Specialty Brands does not warrant the accuracy of information obtained from this Specialty Brands Property.

Access and Use of Specialty Brands Property
Access to this Specialty Brands Property is limited to viewing the linked pages solely for legitimate business purposes, and subject to these Terms. Any access or attempt to access other areas of any Specialty Brands computer system or other information contained on the system for any purposes is strictly prohibited.

Specialty Brands Content
Content on this Specialty Brands Property that is provided by Specialty Brands or its licensors, including certain graphics, photographs, images, screen shots, text, digitally downloadable files, trademarks, logos, product and program names, slogans, and the compilation of the foregoing ("Specialty Brands Content") is the property of Specialty Brands and its licensors, and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws.

You agree not to download, display or use any Specialty Brands Content located on the Specialty Brands Property for use in any publications, in public performances, on websites other than this Specialty Brands Property for any unpermitted commercial purpose, in connection with products or services that are not those of Specialty Brands, in any other manner that is likely to cause confusion, that disparages or discredits Specialty Brands and/or its licensors, that dilutes the strength of Specialty Brands' or its licensor's intellectual property, or that otherwise infringes Specialty Brands' or its licensors' intellectual property rights (including through use of screen scraping, web harvesting, data extraction, or similar software or technologies). You further agree to in no other way misuse any Specialty Brands Content or User Content that appears on this Specialty Brands Property.

If you are a trademark or copyright owner and you believe that your trademark or copyright rights have been violated, please go to our Proprietary Rights Complaint Process and follow the instructions at that area.

Use of the Specialty Brands Property and Posting Policy
The following requirements apply to your use the Specialty Brands Property: (a) you will not use any electronic communication feature of the Specialty Brands Property for any purpose that is unlawful, tortious, abusive, intrusive on another's privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening, or hateful; (b) you will not upload, post, reproduce, or distribute any information, software, or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights; (c) you will not collect or store personal data about other users; (d) you will not use the Specialty Brands Property for any commercial transactions that are unrelated to the purposes for which the Specialty Brands Property was provided; (e) you will not upload, post, email, or otherwise transmit on interactive features intended for the general public any advertising or promotional materials or any other form of solicitation or unauthorized communication; (f) you will not upload, post, email, or otherwise transmit any material that contains viruses or any other computer code, files, or programs which might interrupt, limit, or interfere with the functionality of any computer software or hardware or telecommunications equipment.

From time to time on certain areas of the Specialty Brands Property you may be able to submit reviews and certain other materials ("User Content"). By using these features, you agree that you will not post any content that is unlawful, harmful, tortious, defamatory, libelous, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful, racist, infringing, pornographic, violent or otherwise objectionable or inappropriate as determined by Specialty Brands; that you will not post any content that contains personal information about any individual, violates the privacy/publicity of any other individual or entity, or anything that you are under a contractual obligation to keep private or confidential; that you will not impersonate any person or organization, including without limitation, the personnel of Specialty Brands, or misrepresent an affiliation with another person or organization; you will not post any content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Specialty Brands Property, or feature of the Specialty Brands Property. You further understand and agree that you have no ownership rights in any account you may have with us, or other access to the Specialty Brands Property or features therein. Specialty Brands may cancel your account and delete all User Content associated with your account at any time, and without notice, if Specialty Brands deems that you have violated these Terms, the law, or for any other reason. Specialty Brands assumes no liability for any information removed from our Specialty Brands Property, and reserves the right to permanently restrict access to the Specialty Brands Property or a user account.

By displaying, publishing, or otherwise posting any User Content on or through the Specialty Brands Property, you hereby grant to Specialty Brands a limited, non-exclusive, sub-licensable, worldwide, fully-paid, royalty free license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content in any and all media now known or hereinafter developed without the requirement to make payment to you or to any third party or the need to seek any third party permission. This license includes the right to host, index, cache, distribute, and tag any User Content, as well as the right to sublicense User Content to third parties, including other users, for use on other media or platforms known or hereinafter developed. You continue to retain all ownership rights in your User Content, and you continue to have the right to use your User Content in any way you choose, subject to these Terms and the license described herein. You represent and warrant that you own the content submitted, displayed, published or posted by you on the Specialty Brands Property and otherwise have the right to grant the license set forth herein, and the displaying, publishing or posting of any content you submit, and our use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity. Notwithstanding the foregoing, you acknowledge that your User Content may contain concepts, ideas, materials, proposals, suggestions and the like relating to Specialty Brands or our initiatives (your "Ideas"). With respect to Ideas you acknowledge that: (a) Specialty Brands receives numerous submissions from many parties and/or may have independently developed and/or considered similar Ideas, and that Specialty Brands' review of the Ideas is not an admission of novelty, priority or originality; and (b) Specialty Brands' use of any similar Ide as, whether based on your User Content, provided to Specialty Brands by third parties, or independently developed or considered by Specialty Brands, shall be without obligation to you.

Specialty Brands does not warrant the accuracy of information obtained from this Specialty Brands Property. Specialty Brands does not endorse, verify, evaluate or guarantee the accuracy or reliability of the information provided by users and nothing shall be considered as an endorsement, verification or guarantee of any User Content. You acknowledge and agree that any use or reliance on the User Content will be at your own risk and you are solely responsible for any such use or reliance.

Indemnification
You agree to indemnify and hold Specialty Brands, its parents, subsidiaries, officers, employees, and website contractors and each of their officers, employees and agents harmless from any claims, damages and expenses, including reasonable attorneys' fees and costs, related to your violation of these Terms, including the Posting Policy, or which arises from the use of User Content you submitted, posted, or otherwise provided to Specialty Brands or this Specialty Brands Property.

Representations and Limitations of Liability
Specialty Brands makes no representations about the reliability of the features of this Specialty Brands Property, the Content, User Content, or any other Specialty Brands Property feature, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material or systems will be at your own risk. Specialty Brands makes no representations regarding the amount of time that any Content or User Content will be preserved.
Specialty Brands does not endorse, verify, evaluate or guarantee any information provided by users and nothing shall be considered as an endorsement, verification or guarantee of any User Content. You shall not create or distribute information, including but not limited to advertisements, press releases or other marketing materials, or include links to any sites which contain or suggest an endorsement by Specialty Brands without the prior review and written approval of Specialty Brands.

THIS SITE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THIS SITE OR ANY INFORMATION OR SOFTWARE THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL SPECIALTY BRANDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THIS SITE, NOR SHALL SPECIALTY BRANDS BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND SPECIALTY BRANDS' REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE'S RECORDS, PROGRAMS, OR SERVICES. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO A NEGLIGENT ACT, WILL SPECIALTY BRANDS OR ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DAMAGE OF ANY KIND THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, EVEN IF SPECIALTY BRANDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Cross Reference Information
Product cross-reference comparisons do not imply that all products compared are available, or in the case of functional equivalency, that performance and other characteristics are fully comparable. Please review specifications prior to purchase.

Hypertext Links
This Specialty Brands Property may be linked to other sites which are not maintained by Specialty Brands. Specialty Brands is not responsible for the content of or Privacy or other policies governing those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Specialty Brands of the linked sites. Specialty Brands disclaims any liability for links: (i) from another site to the Specialty Brands Property and (ii) to another site from the Specialty Brands Property. In order to link to the Specialty Brands Property all users must comply with the Specialty Brands.

Patents
One or more patents and pending applications for patent owned by Specialty Brands apply to this Specialty Brands Property and to the features and services accessible via the Specialty Brands Property. United States Patent Numbers: 7,313,536; 7,343,326; 7,212,976.

Miscellaneous
These Terms will be governed by and construed in accordance with the internal laws of Wisconsin without regard to conflicts of laws principles. By using this site, you hereby agree that any and all disputes regarding these Terms will be subject to the courts located in Brown County (Green Bay), Wisconsin. These Terms operate to the fullest extent permissible by law. Accessing materials on this Specialty Brands Property by certain persons in certain countries may not be lawful, and Specialty Brands makes no representation that materials on this Specialty Brands Property are appropriate or available for use in locations outside the United States. If you choose to access this Specialty Brands Property from outside the United States, you do so at your own risk and initiative, and are responsible for compliance with any applicable local laws.

On certain areas of our Specialty Brands Property, you may be given the ability to provide us with personally identifiable information. Please read our Privacy Policy for more information about our information collection and use practices, which Policy applies to information you submit on this Specialty Brands Property, and you hereby agree to the terms of that Policy. If Specialty Brands fails to act with respect to your breach or anyone else's breach on any occasion, Specialty Brands is not waiving its right to act with respect to future or similar breaches.

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms of use and shall not affect the validity and enforceability of any remaining provisions. These Terms constitute a binding agreement between you and Specialty Brands, and is accepted by you upon your use of the Specialty Brands Property.

These Terms constitute the entire agreement between you and Specialty Brands regarding the use of the Specialty Brands Property. By using the Specialty Brands Property you represent that you are capable of entering into a binding agreement, and that you agree to be bound by these Terms.

Revised November 2012

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Terms and Conditions of International Sales

Governing Provisions and Cancellation All Sales by AW Direct are subject to these terms and conditions. AW Direct objects to any additional or different terms which may be contained in any of the purchaser's purchase order, acknowledgment or other communications.

THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN AW DIRECT AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE INTERNAL LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA. THE RIGHTS AND OBLIGATIONS OF THE PARTIES HEREUNDER SHALL NOT BE GOVERNED BY THE PROVISIONS OF THE 1980 U.N. CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS.

Orders may not be cancelled or altered by the purchaser except upon terms and conditions acceptable to AW Direct, as evidenced by AW Direct's authorization. Any goods returned shall be subject to restocking and reconditioning charges. Authorized returns shall be shipped to AW Direct's Janesville, Wisconsin office delivered Duty Paid Janesville, Wisconsin (for international sales) or F.O.B. Janesville, Wisconsin (for domestic sales). To receive authorization for returns, please call 1-608-754-7160. AW Direct reserves the right to cancel any order within seven working days from receipt of said order.

Shipping, Delivery and Delay
All quoted delivery dates and/or periods are approximate. The delivery periods shall commence when AW Direct shall have acknowledged receipt of complete specifications and/or applicable documents required to effect shipment, such as a letter of credit, import license, exchange permit, shipping instructions, etc. Risk of loss or damage in transit shall pass to the purchaser at the point where AW Direct has fulfilled its obligations under the shipping terms specified herein.

Domestic orders are shipped F.O.B Robbinsville, NJ; Janesville, WI or the factory, and international orders are shipped Ex Works Janesville, Wisconsin or the factory. All shipping terms shall have meaning set forth in the Uniform Commercial Code (the "UCC") for domestic sales or in INCOTERMS 2000, as published by the International Chamber of Commerce, Paris, France for international sales. Methods and route of shipment will be at the discretion of AW Direct unless purchaser shall specify otherwise, and any additional expense of the method or route of shipment shall be borne by the purchaser. AW Direct will quote prices for insurance and/or freight upon request. Notwithstanding the foregoing or the provisions of the UCC or INCOTERMS, title to the goods, and all accessions to or products of the goods, shall remain with AW Direct until payment in full of the purchase price and of other amounts owing by the purchaser. To the extent legal title to the goods shall be deemed by law to pass to the purchaser at the time of delivery and prior to performance of all of purchaser's obligations hereunder, equitable title shall remain in AW Direct until payment in full of the purchase price, and the purchaser shall grant, and by acceptance of the goods shall be deemed to have granted, to AW Direct a first security interest and charge in all goods to secure payment of the purchase price and other amounts owing by the purchaser and performance of all the purchaser's obligations under this sale. AW Direct may reclaim any goods delivered to the purchaser or in transit if the purchaser shall fail to make payments when due AW Direct reserves the right to make delivery in installments; and all such installments, when separately invoiced, shall be paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve purchaser of its obligations to accept remaining deliveries.

Claims for shortages or other errors must be made in writing to AW Direct within fifteen (15) days after receipt of shipment, and failure to give such notice shall constitute unqualified acceptance and a waiver of all such claims by the purchaser.

Descriptive Literature and Substitutes
Catalogs, product brochures, photographs and other illustrations are a general representation of the products offered, but shall not be taken as precise and shall not form part of the sale. AW Direct reserves the right to make changes in design, specifications or materials which in AW Direct's opinion are an improvement or necessary because of priorities or regulations established by governmental authority or nonavailability of materials from suppliers.

Price and Payment
All prices are subject to change without notice. All prices are listed in United States Dollars. Unless specified otherwise in writing, payment is required in advance. Payments must be made in U.S. Dollars.

Taxes and Other Charges
Any manufacturer's tax, occupation tax, use tax, import tax, duty, fee or charge of any nature whatsoever imposed by any governmental authority on or measured by the transaction between AW Direct and the purchaser shall be paid by the purchaser in addition to the prices quoted or invoiced. In the event that AW Direct is required to pay any such tax, fee or charge, the purchaser shall reimburse AW Direct therefore.

Export Packing and Documents
Prices include AW Direct's standard commercial export packing which will vary depending on whether the shipment is made by air or ship. Purchaser shall bear any additional expenses required to satisfy purchaser's specifications. All shipments hereunder are subject to compliance with the Export Administration Act, as amended, the regulations thereunder and all other U.S. laws and regulations concerning exports. Purchaser agrees to comply with all such laws and regulations concerning the use, disposition, re-export and sale of the goods or service provided hereunder.

Limited Warranty
AW Direct warrants products supplied hereunder to be free from defects in materials and workmanship for a period of 90 days from date of shipment. If within such period any such products shall prove to be defective, such products shall be repaired or replaced at AW Direct's option. AW Direct's warranty obligations shall be limited to such repair or replacement, shall be purchaser's exclusive remedy hereunder and shall be conditioned upon return of such products to AW Direct, 401 S. Wright Road, Janesville, WI 53546, USA, Delivered Duty Paid Janesville, Wisconsin. This warranty shall not apply to goods which shall have been subject to negligence, accident, damage by circumstances beyond AW Direct's control or improper operation, maintenance or storage or to other than normal use or service.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of Consequential Damages and Disclaimer of Liability
AW Direct's liability with respect to breaches of warranty shall be limited as provided in Paragraph 7 hereof. AW Direct's liability shall in no event exceed the contract price.

AW DIRECT SHALL NOT BE SUBJECT TO AND DISCLAIMS:
ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY AW DIRECT, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.

Without limiting the generality of the foregoing, AW Direct specifically disclaims any liability for penalties (including administrative penalties), special or punitive damages for lost profits or revenues, loss of use of products or any associated equipment, cost of capital, facilities, property or services, bodily or emotional injury or loss of life, downtime, shut-down or slowdown costs, spoilage of material, or for any other types of economic loss.

Local Safety Standards and Regulations
Products sold by AW Direct are designed to meet applicable US safety standards and regulations. Because local safety standards and regulations vary significantly, AW Direct cannot guarantee that all such products meet applicable requirements in each locality outside the United States. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used.

Technical Information
Any sketches, models, samples or designs submitted by AW Direct shall remain the property of AW Direct, and shall be treated as confidential information unless AW Direct has in writing indicated a contrary intent. No use or disclosure of such sketches, models and samples, or any design or production process or techniques revealed thereby, shall be made without the express written consent of AW Direct.

Inclusion of AW Direct's Terms and Conditions
All of the purchaser's sales contracts or quotations, acknowledgment or invoice forms relating to goods sold by AW Direct shall include appropriate reference to the limitations on AW Direct's warranty and damage obligations as contained in Paragraphs 7 and 8 hereof so as to effectively limit AW Direct's obligations to customers of purchaser to those set forth in these Paragraphs 7 and 8.

Arbitration
Actions by AW Direct for nonpayment by the purchaser of the undisputed purchase price of goods sold by AW Direct, or for redress for other undisputed breaches by the purchaser of the contract of sale, may be brought by AW Direct before any judicial court of competent jurisdiction without need for prior arbitration. All disputes between the purchaser and AW Direct in connection with any other claim arising hereunder shall be finally settled by arbitration in Brown County (Green Bay), Wisconsin, under the Rules of the American Arbitration Association (which Rules with respect to matters not regulated by them shall incorporate the UNCITRAL arbitration rules) by single arbitrator appointed in accordance with said Rules applying these Terms and Conditions of Sale and consistent provisions of the internal laws of the State of Wisconsin.

Force Majeure
AW Direct shall not be liable for any loss or damage as a result of AW Direct's delay in or failure of delivery due to 1) any cause beyond AW Direct's reasonable control, 2) any act of God, act of the purchaser, embargo or other governmental act, authority, regulation or request, fire, theft, accident, strike, slowdown or other labor disturbance, war, riot, delay in transportation, 3) inability to obtain necessary labor, materials, component, supplies or facilities, 4) inability to obtain necessary export licenses, import licenses, exchange permits, etc. Should any of the aforementioned events of force majeure occur, AW Direct, at its option, may cancel purchaser's order with respect to any undelivered goods or extend the delivery date for a period equal to the time lost because of delay. Notice of such election shall be given promptly to the purchaser. In the event AW Direct elects to cancel the order, AW Direct shall be released of and from all liability for failure to deliver the goods , including, but not limited to, any and all claims on behalf of the purchaser for lost profits, or for any other claim of any nature which the purchaser may have. If shipping or progress of the work is delayed or interrupted by the purchaser, directly or indirectly, the purchaser shall pay AW Direct for all additional charges resulting therefrom.

Right of Withdraw
We reserve the right to withdraw this offer if it is determined it is in violation of any U.S. Trade Laws.

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