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The AW Direct Guarantee
  • The best products
  • The best service
  • Don't like it? Return it.

Q: When can I return a product purchased from AW Direct?

You can return most products within 30 days of first receiving your order.

If you receive a product that is defective, or perhaps damaged due to shipping, please contact our Customer Service Team at 1-800-243-3194 for assistance. We'll be more than happy to help you.

Q: Are there any exceptions to the 30-day return policy?

Yes, there are certain instances when a product is non-returnable:

  • Special-ordered products
  • Customized products
  • Clearance items
  • Hazardous products or products once used with hazardous materials.

Q: How do I go about returning a product?

Contact AW Direct Customer Service within 30 days of receiving your order by calling 1-800-243-3194 or emailing One of our agents will provide you with a return authorization number. Once you receive that number, simply include it in the package you ship back to us.

You can also contact us about your product return through our convenient online form.

You can ship the item(s) via the carrier of your choice. Once we receive the item(s) back and they are inspected, a credit will be issued to you.

Please note that any product you return must be in new condition and in its original packaging.